1. General terms & conditions for INLOVE SHOP
These General Conditions intend, with the order form and the other elements referred to therein, to regulate the terms and conditions under which the INLOVE SHOP Online Shop Service ("Service" or "Shop") will be provided by Emotions Hunter Lda, with headquarters at Rua do Casal da Serrinha, n. 3, Block 1, 3.C, 1675-080 Pontinha, under the single registration and taxpayer identification number 513 465 626, with the share capital of EUR 8,000, hereinafter referred to as "INLOVE SHOP".
The Service consists of providing, through the address https://www.inlove-theshop.pt, access to the Online Store which, in addition to providing information relating to a range of products, allows the User, electronically, order the products disclosed therein, under the terms and conditions described herein.
The ordering of products must be made by Users aged 18 (eighteen) years or older (individuals under the age of 18 must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User the electronic purchases, not being able to allege the lack of signature for breach of obligations assumed.
2. Product Information and Contents
INLOVE SHOP will make every effort to ensure that the information presented does not contain typographical errors, and will be quickly corrected whenever these occur. If you purchase a product that has characteristics different from those presented online, you have the right to proceed to the cancellation of the purchase contract in the applicable legal terms (right of free cancellation - see point 9).
INLOVE SHOP will do everything possible to ship all the products ordered, but it is possible that, in certain cases and due to causes which are difficult to control by INLOVE SHOP, such as human errors or incidences in the computer systems, it will not be possible to provide any of the products ordered by the User. If any product is not available after the order has been placed, you will be notified by e-mail or by telephone. At that time you will be presented with the possibility of cancelling the order with the respective refund if you have already made the respective payment.
All information about price, products, specifications, promotional actions and services may be changed at any time by INLOVE SHOP.
3.1 All products and services sold by INLOVE SHOP Online Store are in accordance with the Portuguese Law.
3.2 The Shop has the appropriate levels of security, however INLOVE SHOP shall not be liable for any damages suffered by the User and/or third parties, due to delays, interruptions, errors and suspensions of communications which are caused by factors beyond its control, namely, any deficiencies or failures caused by the communications network or communications services provided by third parties, the computer system, the modems, the connection software or any computer viruses or those resulting from downloading through the service of infected files or files containing viruses or other properties which may affect the User's equipment. If for any reason of access error to the INLOVE SHOP Online Store's website it is impossible to provide the service, INLOVE SHOP shall not be liable for any damages.
3.3 The data and information queries made within the scope of this Service are presumed to have been made by the User, and INLOVE SHOP declines any liability arising from the abusive or fraudulent use of the information obtained.
3.4 INLOVE SHOP shall not be liable for any loss or damage caused by abusive use of the Service which is not directly attributable to INLOVE SHOP as a result of intent or serious fault.
3.5 INLOVE SHOP shall not be liable for any loss or damage caused by the non-performance or defective performance of the Service when this is not directly or indirectly attributable to INLOVE SHOP as a result of malice or serious fault, and shall not be liable for
(i) errors, omissions or other inaccuracies regarding the information made available through the Service;
(ii) damage caused by fault of the User or third parties, including infringements of intellectual property,
(iii) the failure or defective performance that results from compliance with court decisions or administrative authorities or
(iv) the failure or defective performance that results from the occurrence of situations of force majeure, i.e. situations of an extraordinary or unpredictable nature, outside INLOVE SHOP and that cannot be controlled by it, such as fires, power cuts, explosions, wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural disasters or other situations not controlled by INLOVE SHOP that prevent or hinder the fulfilment of the obligations undertaken.
3.6. INLOVE SHOP does not guarantee that:
i) the Service is provided uninterruptedly, is safe, error-free or operates in an infinite manner;
ii) the quality of any product, service, information or any other material purchased or obtained through the Service meets any expectations of the User in relation to the same;
iii) any material obtained in any way through the use of the Service is used at the risk and expense of the User, the latter being solely responsible for any damage caused to its computer system and equipment or any loss of data resulting from such operation.
iv) no advice or information, whether oral or written, obtained by the user from or through the Service will create any guarantee that is not expressed in these General Conditions.
3.7. The User accepts that INLOVE SHOP cannot in any way be held responsible for any damage, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if the User has been previously advised of the possibility of such damages), resulting from such damages:
i) the use or inability to use the Service;
ii) the difficulty of obtaining any substitute for goods/services;
iii) unauthorized access or modification to personal databases.
4. Consumer Obligations
4.1. The user undertakes to:
i) Provide personal data and correct addresses;
ii) not to use false identities;
iii) Respect the order limits imposed.
4.2 Should any of the data be incorrect or insufficient and, for this reason, there be a delay or impossibility in the processing of the order, or eventual non-delivery, the User shall be responsible, and INLOVE SHOP declines any responsibility. Should the consumer violate any of these obligations, INLOVE SHOP reserves the right to eliminate future purchases, block access to the store, cancel the supply of any other services made simultaneously available by INLOVE SHOP to the same user; and, also, not to allow future access by the user to any or all services made available by INLOVE SHOP.
4.3 It is expressly forbidden to use the products and services acquired for commercial purposes, namely for the purpose of resale of goods.
5. Privacy and Personal Data Protection
5.1. INLOVE SHOP guarantees the confidentiality of all data provided by Users.
5.2 The personal data identified in the order form as being of mandatory supply are indispensable for INLOVE SHOP to provide the Service. The omission or inaccuracy of the data provided by the User is their sole and entire responsibility and may result in INLOVE SHOP refusing to provide the Service.
5.3 The personal data of the User shall be processed and stored electronically and shall be used by INLOVE SHOP within the scope of the contractual and/or commercial relationship with the User.
5.4 Under the terms of the applicable legislation, the User is guaranteed the right to access, rectify and update his/her personal data, directly or upon written request, as well as the right to object to their use for the purposes set forth in the preceding paragraph, and to do so he/she shall contact the entity responsible for processing the personal data: INLOVE SHOP.
5.5 The Internet is an open network, therefore the User's personal data, other personal information and all the content hosted in the Service may circulate in the network without security conditions, also running the risk of being accessible and used by unauthorized third parties, and INLOVE SHOP cannot be held responsible for such access and/or use.
6.1 The User completes his/her order by completing the purchase process presented on the website www.inlove-theshop.pt, adding the product(s) or service(s) he/she wishes to order to the shopping cart:
● The photographs presented in the Online Store are merely illustrative, and the Customer should proceed to carefully and fully read the information on the essential characteristics of the articles that are described, and in case of doubt, contact INLOVE SHOP;
● INLOVE SHOP will make all reasonable efforts to include accurate and updated information in the website about the products;
6.2 In order to send your order the User must complete the information and choose the options made available during the order completion process (delivery and billing address, shipping method, payment method, as well as the VAT number and the name wanted on the invoice for tax purposes).
6.3 The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of the products/services available for sale as well as these General Conditions of Sale which shall be the only ones applicable to the contract thus concluded.
6.4 INLOVE SHOP will honour orders received online up to the limit of available stocks. In the absence of product/service availability, INLOVE SHOP undertakes to inform the User as soon as possible.
6.5. The data contained in the invoice are the entire responsibility of the User. The invoice once issued may not be reissued with alterations.
6.6 Orders are valid for 30 (thirty) days, except if the order is registered under a promotional campaign that sets a different deadline, and it is not possible to guarantee the provision of the service, prices, discounts, promotions and offers beyond this deadline. If payment is not received by our services within this period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.
7.1 On the website www.inlove-theshop.pt, INLOVE SHOP proposes the following payment methods to the User:
Credit Card (Visa, Mastercard);
7.2 In the case of payment by credit card, the debit will be made to the User's card immediately after confirmation of shipment of the goods. If some of the products ordered are sold out, their value will be credited to the User's card after the order is closed.
8. Delivery / Availability and consumption
8.1. Orders can be delivered to the physical address of the store or sent by mail within 15 working days. The delivery is made by the portuguese mailing service CTT .
8.2 The shipping costs are added to the value of the order. These will be calculated at the time of the order, according to the destination address, being the same visible to the User.
8.3 The availability of the service will be made after the confirmation of payment made.
9.1 The prices shall be understood in Euros, with taxes and duties included, taking into account the VAT in force on the date of payment of the order.
10. Cancellation of orders
10.1 At the request of the User
The User may cancel his/her order by requesting it, up to 5 days after the order has been placed, to INLOVE SHOP, via e-mail: email@example.com, stating the order number, which will be accepted as long as it has not yet been processed. After its processing, INLOVE SHOP will try to deliver it, but the User has the option not to accept it.
For the purpose of cancellation the User must indicate the following data to INLOVE SHOP:
a) Order number;
b) NIF with which you made the order and delivery address;
10.2 By decision of INLOVE SHOP
INLOVE SHOP reserves the right not to process orders, when it verifies some inconsistency in the personal data presented or observes misconduct on the part of the buyer. INLOVE SHOP reserves the right not to process any order or refund in case of errors in the values and/or characteristics of the products, when these result from technical problems or errors beyond the control of INLOVE SHOP.
11. Return (Right of Resolution)
11.1 The user, if he is a consumer, may exercise the right of withdrawal without compensation within a period of fourteen (14) days from the day on which the consumer acquires physical possession of the goods.
To exercise this right, the user may use the draft below, and must indicate all their identification data, the subscribed service they wish to terminate and the date of subscription. The communication shall be made, by letter, through the return of the goods purchased, or by other appropriate means and susceptible to proof within the period defined above.
The consumer must return the goods to INLOVE SHOP within fourteen (14) days of the date of the communication of withdrawal under the appropriate conditions of use.
Draft withdrawal form (you must fill in and return this form only if you wish to withdraw from the contract)
- To [insert here the name, geographical address and possibly the professional's fax number and e-mail address]:
- I/we hereby inform you (*) that I/we withdraw (*) from my/our (*) contract of sale for the following good/for the provision of the following service (*) - Requested on (*)/received on (*) -
Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) (only if this form is notified on paper). (*) Delete as appropriate.
The packaging must be returned complete, as delivered and accompanied by all the documentation received, in particular the following documents: the sales invoice and the document proving receipt of the product. The packaging and the documents indicated must be sent to the following address:
Rua da Nossa Senhora da Anunciação, n.º: 3, Shop 3C
2620-177 Póvoa de Santo Adrião
If the User chooses this or other forms of return, the costs associated with them shall be borne by him/her.
11.2 Upon receipt of the return at INLOVE SHOP, the amount corresponding to the amount paid for the order (sales invoice amount) shall be returned to the User. If you have used a promotional discount code, this amount will not be refunded, i.e. the refund will only be for the amount actually paid.
11.3 The method of refunding the amount to be returned depends on the method of payment used in the respective order. In the case of credit card and PayPal payments, these are credited to the respective accounts. In other cases, when information from IBAN is provided, the refund is made to the bank account indicated. The refund is made up to 14 days after receipt of the desire for free resolution and receipt of the return of the goods.
11.4 In the absence of any of the components of the item sold or, if any of them is not in excellent condition, there will be no refund of the price or postage and the product will be sent back to the initial shipping address.
11.5 The User may not freely terminate the contract when goods or products with consumer specifications or manifestly personalised are concerned.
12. Manufacturing defect
12.1 In the event of a "manufacturing defect", i.e. when non-conformities are detected in the products which do not in principle fall within the scope of the respective guarantee, the User must return the product, together with a copy of the invoice and the completed "Exchange Request / Return of Equipment" form, within a maximum of 30 consecutive days from the date of invoice, to the following address:
Rua da Nossa Senhora da Anunciação, n.º: 3, Shop 3C
2620-177 Póvoa de Santo Adrião
If the User chooses other forms of return, the respective shipping costs will be their responsibility.
12.2 In order to exchange the product, you must ensure that the packaging is complete (box and all its contents), containing all its components, in excellent condition.
12.3 In the absence of any of the afore mentioned elements, or if any of the components are not in an excellent state of repair, no replacement shall take place and the product shall be returned to the User.
13. Intellectual Property
13.1 The Shop is a registered site and the Service provided by the site itself is the responsibility of INLOVE SHOP.
13.2 The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.
13.3 The User acknowledges that any content that appears in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by the laws regarding copyright and related rights, the laws regarding industrial property and other property protection laws, so that any use of such content may only occur under the express authorization of the respective owners.
13.4 The User undertakes to fully respect the rights referred to in the preceding paragraph, in particular by refraining from any acts that may violate the law or such rights, such as the reproduction, marketing, transmission or making available to the public of these contents or any other unauthorized acts that have the same contents as their object.
14.Service Security Conditions
14.1 The User undertakes to observe all applicable legal provisions, in particular, not to practice or encourage the practice of illicit or offensive acts of good morals, such as the indiscriminate sending of unsolicited communications (spamming) in violation of the provisions of the applicable legislation on the processing of personal data and advertising communications via automatic calling devices, and must also observe the rules for the use of the Service, under penalty of INLOVE SHOP suspending or deactivating the Service under the terms set forth in section 17.
14.2. The User expressly acknowledges and accepts that the IP Network constitutes a public electronic communications network that may be used by several users, and as such, subject to computer overloads, and therefore INLOVE SHOP does not guarantee the provision of the Service without interruptions, loss of information or delays.
14.3 INLOVE SHOP also does not guarantee the provision of the Service in situations of unpredictable overload of the systems it supports or force majeure (situations of an extraordinary or unpredictable nature, outside INLOVE SHOP and which cannot be controlled by it).
14.4 In the event of interruption of the Service due to unforeseeable overload of the systems it supports, INLOVE SHOP undertakes to regularise its operation as soon as possible.
15. Suspension and Deactivation of the Store Service
15.1 Independently of any previous or subsequent communication, INLOVE SHOP may, at any time and at its sole discretion, discontinue making the Service and or part of the Service available to one or all Users.
15.2. INLOVE SHOP also reserves the right to immediately suspend or terminate access to the Service in the following cases:
a) When the User does not observe the conditions of use referred to in section 4 and others referred to in the General Conditions;
b) When INLOVE SHOP terminates access to the Store, upon 15 days prior notice of the termination date.
15.3 The suspension or termination of the Service by INLOVE SHOP, under the terms of the previous paragraphs, does not matter the right of the User or any third party to any compensation or other indemnity, and INLOVE SHOP may not be held responsible or in any way encumbered for any consequence resulting from the suspension, or cancellation of the Service.
15.4 In the situations described above, INLOVE SHOP shall inform the user in advance so that the user may, if he/she wishes, safeguard the contents of his/her order viewing area within 3 (three) working days from the e-mail sending or information availability on the main page of the Service.
16.1 Without prejudice to other forms of communication provided for in these General Conditions, notifications made to the User relating to the Service, including any changes to these General Conditions, may be made to the User's e-mail address by SMS or telephone contact.
16.2. The User agrees to receive any and all communication and/or notification related to the INLOVE SHOP Online Store, to the address, contact telephone number and/or e-mail address ("e-mail") indicated in the order process.
At any time, you may request not to receive these communications and/or notifications through the Contact Form or through the option "Do not receive the Newsletter" registered in each Newsletter.
17. Technical Settings
17.1. Without prejudice to the following paragraph, INLOVE SHOP may change the Service and/or the technical conditions for its provision, as well as its rules of use, and shall disclose such changes to the User at least 15 (fifteen) days in advance.
17.2. The current version of these General Conditions and their annexes is available on the website: https://www.inlove-theshop.pt.
18.1 Whenever INLOVE SHOP deems it necessary or convenient to optimize the navigation experience and/or improve connectivity conditions, it may remotely reformulate network configurations.
18.2 Without prejudice to the provisions of the following paragraphs, and taking into account the innovative nature of the Service and the technological developments to which it may be subject, INLOVE SHOP may modify its technical configurations whenever it is convenient to adapt it to possible technological developments.
18.3 However, INLOVE SHOP does not guarantee the User that the Service will be upgraded or improved.
19.1 The User may submit any contractual disputes to the arbitration and mediation mechanisms that are or may be legally constituted, as well as complain to INLOVE SHOP of acts and omissions that violate the legal provisions applicable to the acquisition of goods.
19.2 The claim must be submitted within a maximum period of 30 (thirty) days, counting from the User's knowledge of the facts, and shall be registered in INLOVE SHOP's information systems, which shall decide the claim and notify the interested party within a maximum period of 30 (thirty) days, counting from the date of its receipt.
20. Applicable Law
20.1 The contract is governed by Portuguese law.